Privacy Policy

1. Information collected

The public website may generate basic request, device, security, and performance metadata through its hosting provider. If you contact NinePane, we receive the information you include in that message.

After launch, NinePane expects to process account details, plan status, workspace settings, host names, pane labels, language choices, fixed comment libraries, support messages, and limited service-security events needed to operate and protect the product.

2. Payment information

Subscription payments are planned to be handled by Stripe. NinePane expects to receive transaction identifiers, payment status, billing country, and limited card descriptors such as brand and last four digits, but not full card numbers or security codes.

3. Technical support evidence

If you request a discretionary technical refund review, you must submit the reason for the request, clear screenshots or images, a screen recording showing the issue, and troubleshooting details. NinePane uses that material only to investigate, resolve, document, and decide the request. Do not include passwords, payment details, private messages, verification codes, or unrelated personal information.

4. TikTok and workspace content

NinePane does not intend to sell TikTok credentials or chat data. The planned Pro service stores subscriber-selected fixed rules and comments but is not designed as a permanent archive of TikTok chat transcripts. Credential and session handling will not be launched until its isolation, persistence, recovery, and privacy design has passed review.

5. How information is used

• Provide, secure, troubleshoot, and improve the website and subscriber workspace.
• Remember user-selected settings and subscription entitlements.
• Process payments, cancellations, support requests, and approved refunds.
• Prevent fraud, abuse, unauthorized access, and platform-safeguard evasion.
• Meet legal, accounting, tax, and regulatory obligations.

6. Service providers

NinePane may use service providers for hosting, source deployment, payment processing, email, monitoring, and customer support. Current infrastructure includes Cloudflare and GitHub, with Stripe planned for payment processing. Providers process information under their own terms and privacy commitments.

7. Retention and deletion

Information will be kept only as long as reasonably needed for the purposes described above, legal and tax records, fraud prevention, dispute handling, and security. Support videos will be restricted and removed when they are no longer reasonably needed for the review or a related legal obligation.

8. Your choices

You may request access, correction, or deletion of personal information, subject to identity verification and applicable legal exceptions. Canceling a subscription does not automatically erase records that must be retained for billing, tax, security, or dispute purposes.

9. Contact

Privacy requests may be sent to privacy@ninepane.com.